The role of the System Engineer “Tools” is a combined role with a mix of operational and project related activities. It will be de-facto a role that will be performed within a technical heterogeneous environment that combines different technologies and platforms.
General Role Description:
- You will be responsible for the daily operation and the follow up of question in regards to the different products and applications that have been implemented within the TOOLS domain.
- The system engineer will perform pro-active and reactive actions to ensure that the application remains available and performs accordingly. This includes activities within the domains of DRP, monitoring, scheduling, security, … .
- Part of the work will be the implementation of new functionalities or new components within the current setup.
- Works closely with the different delivery Service Delivery and Technical Delivery teams.
First Role description:
- Understand the SCOM architecture and components
- Maintain an SCOM solution based on enterprise requirements/environment
- administer the SCOM environment
- Perform performance tuning and problem determination for SCOM
- Understand the needs of the enterprise to provide an ongoing solution to the SCOM environment
- Customize the SCOM environment including building of workspaces, situations, policies and historical data collection
- SCOM will be integrated with ITM/Netcool , clear monitoring definitions needs to be setup between the 2 monitoring products. In time this could lead a second role in collaborating within the ITM/Netcool environment
- Move the current version SCOM 2007 to SCOM 2012
- Skills & Competencies required
- Communication, analytical
- Maximum knowledge of the following :
- Deep knowledge and experience of SCOM
- Knowledge of Windows OS
- Knowledge of ITM and/or Netcool is an added value
- Working knowledge of OS, networking, and firewall
- Good knowledge of the following tools : Windows Powershell, Unix shell scripting, SQL, XML
- Basic knowledge of security (SSL, data encryption, GS Kit, system user accounts)
- Basic knowledge of protocols including HTTP, LDAP, and SOAP
- Experience with IBM Service Management products, Application and Infrastructure performance management tools is an asset
- Experience with other tools and development languages is an asset : Java, C#, Eclipse, BMC monitoring and event management tools (Patrol, BEM)
- Language : French and English (Dutch is an asset)
- Depending on the criticality of the setup an on-duty role can be required
More Information
- Languages French, English